Our client had inefficiencies with their payroll admin time, specifically in relation to pay codes. They had been using a large payroll company for a long time, and were forced to create workarounds for the limitations within the system they were provided.
By sitting down with our client to listen to their concerns, needs, and wants, we were able to construct a plan that worked for them. We looked at all union contracts and worked with them to create a process that they had wanted for managing all of their workers, but not been able to implement with their previous system.
During the switch, an issue arose causing the time in their system to continuously revert back to Hawaiian time. To mitigate this, we came in for two days leading up to the 4th of July to make updates to their system and get new clocks overnighted. To ensure this issue was resolved quickly, one of our employees installed them on the 4th of July while also manually inputting all the missed punches.
We were able to quickly mitigate their issues and eliminate the need for manual entries to their system, saving them a significant amount of time and money on the basic functions of their business. This was done with minimal downtime to their system, and without creating an impact on their staff’s ability to work.
Our dedication to resolving the pay clock issue also demonstrated to our client that we are willing to go the extra mile. We both understand that issues and problems will arise, but how we react to and fix problems is what sets us apart from the competition.
Today, after two years of working with this company, we have also brought in one of our HR consultants to help streamline their processes, ensuring they are compliant in all facets of HR.